NEW RESEARCH PAPER and Stretch & Learn:
Transformational Leadership at the Intersection of Customers & Operations
Building on insights from U2030’s 2023 study, “The Role of Behavioral Change in the New Energy Economy,” our 2024 report explores “Transformational Leadership at the Intersection of Customers & Operations.”
Transformational leadership inspires innovation and growth by motivating employees, fostering a vision driven, collaborative culture, and encouraging adaptability—traits essential for today’s evolving utility landscape. Unlike traditional leadership, which emphasizes stability and rule enforcement, transformational leadership equips utilities to address the challenges and opportunities posed by today’s utility customers. Beyond consuming basic commodities, like electricity, natural gas, and water, they contribute to energy supply via rooftop solar, increase demand with electric vehicles (EVs), and drive water conservation through smart technologies.
This report highlights three areas where transformational leadership is essential in this customer-driven landscape: People & Processes, Customer Visibility & Engagement, and Efficient & Sustainable Operations.