Julie Nemitz, Customer Services Manager at Sacramento Suburban Water District (SSWD), exemplifies transformative leadership in utility customer service, earning recognition for her innovative strategies that significantly enhance operations and customer satisfaction. With a strong background in crisis communications, Julie implemented a direct levy process during the COVID-19 pandemic, revolutionizing billing practices and alleviating customer stress related to water shutoffs. She further modernized the customer experience by introducing advanced payment solutions like InvoiceCloud, streamlining operations and reducing routine inquiries. A dedicated mentor, Julie focuses on empowering her team, especially young female professionals, to pursue their career aspirations, making her a truly deserving recipient of the Customer-Centric Innovation Award.
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