In Sacramento, the dual pressures of rising utility costs and the lingering economic impact of the COVID-19 pandemic have left many residents struggling to pay their bills, prompting decisive action from local utilities. Kim Rikalo, Manager of Customer Experience Delivery at Sacramento Municipal Utility District (SMUD) and a 2024 Women Who SPARK winner, has pioneered innovative initiatives to support customers, including tailored bundled services for various demographics and securing nearly $53 million in government funding for pandemic-related financial relief. Her strategic, data-driven approach has enhanced communication, significantly boosted participation in assistance programs, and improved overall customer satisfaction. Additionally, Kim's commitment to mentoring women in STEM reinforces her legacy of empathetic leadership and community engagement, ensuring her impact will resonate long after her retirement.
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