U2030 & Paymentus Launch INFLIGHT 2025 to Tackle Affordability for all & Reducing Cost-to-Serve Best Practices

April 22, 2025 - ATLANTA, GA – The Utility 2030 Leadership Collaborative (U2030) is thrilled to announce INFLIGHT 2025, a six-city event series—co-hosted with Paymentus—to help utility and telecom leaders soar above the high-stakes challenges of cost-to-serve, affordability, and customer experience.

With costs rising, customer expectations accelerating, and modernization pressures mounting, this series delivers an intentional day away from the office to “get your ducks in a row.” Through U2030’s unique Learning Experience Design (LXD) approach, participants will explore real-world solutions to one of the sector’s biggest challenges—how to deliver essential services equitably and affordably while maintaining operational excellence.

INFLIGHT 2025 offers a practical, collaborative environment where teams can:

• Learn how to reduce a billers cost-to-serve from print to payment

• Address affordability for low-income and vulnerable populations

• Modernize communications with integrated billing and payment systems

• Embrace emerging technology to streamline operations

Agenda Highlights Include:

• Leadership Panel: Navigating the Affordability Crisis for Your Customers

• Gallery Walk Activity & Discussions: Emerging Trends in Billing, Payments & Customer Engagement

• Lunch Open Space: Topic-based table discussions with exquisite cuisine

• Simulation: Budget Reboot Challenge—a hands-on team experience to rethink cost allocations

• Bold Idea Share-Out: Insights, “aha” moments, and commitment postcards for built-in accountability

“Where U2030 truly shines is in bringing utility leaders from every level together to tackle the industry’s toughest challenges through collaborative, creative, and energizing Learning Experience Design (LXD) sessions,” says Chris Hilborn, President of U2030’s advisory services. “Lowering the cost to serve is essential to enhancing affordability, and we’re honored to bring this critical conversation to six cities in partnership with Paymentus the premier provider.” These challenges are not unique to utilities—telecom leaders face them too. That’s why we’re excited to unite both industries for what promises to be a clarifying, solutions-focused experience for all who attend.”

Take Flight with Us in These Cities:

• June 10 – Dallas

• June 12 – Atlanta

• June 17 – Orlando

• August 4 – Los Angeles

• August 7 – Denver

• September 19 – Seattle

“Affordability and cost-to-serve aren’t just operational challenges—they’re leadership imperatives. At Paymentus, we believe that solving these issues requires industry-wide collaboration, bold thinking, and actionable strategies,” says Nicole Haskins, Vice President of Sales and Marketing, Paymentus. “That’s why we’re proud to partner with U2030 on INFLIGHT 2025. This series brings utility and telecom leaders together in a fresh, dynamic way to tackle the problems that matter most, and we’re excited to help drive the conversations and connections that move the industry forward.”

Register Today

Join us on the flight path that’s changing the affordability conversation. Seats are limited and will fill quickly across all six cities. Register here INFLIGHT 2025 | Utility 2030 - Live.

Become a Sponsor

Want to get in front of utility and telecom decision-makers across the U.S.? Join us as a sponsor! INFLIGHT 2025 offers unmatched access and brand visibility through speaking opportunities, curated activations, and direct relationship-building.

Contact us at info@utility2030.org to explore sponsorship opportunities.

About U2030

U2030 is an influential network of utility professionals developing new leadership strategies to confidently drive transformation at the intersection of customers, employees, and operations. Memberships include dynamic, results-driven U2030 LXD Experiences (Learning Experience Design), Events & Meetings, Leadership Development Programs, and our Collective Brain Technology Platform. Through these experiences, members build meaningful relationships with like-minded utility leaders committed to elevating themselves, empowering others, and reshaping how customers perceive the industry.

About Paymentus

Paymentus (NYSE: PAY) is a leading provider of cloud-based bill payment technology and solutions. We deliver our next-generation product suite through a modern technology stack to more than 2,500 billers across North America. Our omni-channel platform provides consumers with easy-to-use, flexible and secure electronic bill payment experiences through their preferred payment channel and type. Paymentus’ proprietary Instant Payment Network®, or IPN, extends our reach by connecting our IPN partners’ platforms and tens of thousands of billers to our integrated billing, payment, and reconciliation capabilities. Paymentus serves billers of all sizes across a variety of industry verticals, including utilities, financial services, insurance, government, telecommunications and healthcare. For more information, please visit www.paymentus.com.