The Collective Brain
Blueprint Architecture

CX Playbook Incubator

Our CX Incubator participants have commissioned four CX focus groups under a proven collaboration model facilitated by Beth Karlin, CEO of See Change Institute. We are currently accepting new utility and vendor participants. Joining is free for utility employees through December 31, 2021 and through a paid membership for vendors. Watch the short video below to learn more and click on the focus group links below to learn about each o

Focus Group: Strategies for Reducing Inbound Customer Calls to Zero by 2030

Focus Group: 
If Amazon Was a Utility, How Would It Transform CX? 

Focus Group: Listening & Learning, How to Build an Effective VOC Program

Focus Group: 
Doing the Basics, Ensuring Reliability in New Energy Age

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