CX Playbook Incubator
Our CX Incubator participants have commissioned four CX focus groups under a proven collaboration model being facilitated by Beth Karlin, CEO of See Change Institute. We are currently accepting new utility and vendor participants. Joining is free for utility employees through December 31, 2021 and through a paid membership for vendors. Watch the short video below to learn more and click on the focus group links below to learn about each one.
Focus Group: Strategies for Reducing Inbound Customer Calls to Zero by 2030
If Amazon Was a Utility, How Would It Transform CX?
Focus Group: Listening & Learning, How to Build an Effective VOC Program
Doing the Basics, Ensuring Reliability in New Energy Age
It's Time to Start Collaborating
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