CX Incubator Meeting

Utility 2030 Collaborative

CX Incubator Meeting

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“Incubators is a set of people, usually coming from multiple teams or disciplines, to “incubate” disruptive ideas with the hope of building​ out a framework or model for a company or industry.”​

APPROACH: Bring a rich network of utility professionals responsible for any aspect of CX across the meter-to-cash value chain into conversations to develop CX Playbook through: ​

  • Priorities. Identify the utility CX utopia of 2030
  • Sessions. Lead a series of interactive sessions and meetings on key topics of exploration Identified by the working group.​
  • Research & Content. Identify, through surveys, a series of CX issues that are most important to members and develop content outlining actionable solutions (maturity models, case studies, benchmarking reports, whitepapers) ​
  • Awards. Gather award submissions for best-in-class projects.

Why Should You Participate?​

  • Network with your industry peers to find solutions in a world where live events are on hold​
  • Have a voice in developing an industry-wide CX playbook to ensure its relevant to the utility industry
  • Facilitate successful customer experience transformation that is driven from the top 
  • Understand your future customers and how to cater to their needs
  • Receive data to anticipate upcoming trends, challenges, and opportunities 
  • Find solutions and solution providers in the absence of in-person events
  • Inquire on the capabilities required to develop a customer-centric mindset and build best-in-class customer-experience 


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Date And Time

2021-08-20 @ 03:00 PM to
04:00 PM


Online Event

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