The Utility 2030 Collaborative (U2030) is excited to announce a strategic partnership with Cloud for Utilities and the 2022 Digital + Cloud Summit for Utilities.
Regulated utilities are in the business of playing it safe, and for good reasons. The services they offer—electricity, natural gas, and water—are non-negotiables in North America. If not handled correctly, they can be lethal. As a result, regulatory bodies exist to ensure that they are offered to everyone—regardless of demographics and geographic location–in a manner that is secure, reliable, and affordable, with no threat to human life (utility table stakes).
Customer-centricity is all about putting the needs of the customer at the forefront of business decisions, communications, and solutions. And Because advancing customer-centricity goals—at rocket speed—is a relatively new challenge for regulated utilities, there is a lot to be learned from other industries including public health (PH). First, let me start with the definition of public health.
Rebranded Publication: Stripping Back the Spin and Hype to Find Solutions Let me introduce you to our reimagined, redesigned, and renamed monthly publication. But first, I should introduce myself: I am Vanessa Edmonds, the Utility 2030 Collaborative’s Executive Director. And at beginning with our December 2020 monthly publication, we will give you more rich and …
We’ve all heard the story of the woodcutter who—while clunkily trying to chop down a tree—was approached by a young man who asked, “What are you doing?”
The woodcutter replied with a “duh” version of, “I’m cutting down this tree.”
“You look exhausted,” responded the young man. “Take a break. Sharpen your axe.”
When we think about becoming a customer- and prospect-centric organization, what do we see at the end of the ‘customer-first’ rainbow? The marketing team ignites action and delivers quantifiable results. The sales team gets bigger commissions, because they are empowered to sell company and product value instead of price.