Press Release

AAC Edwin Crow

Utility 2030 Collaborative Announce Strategic Partnership with AAC Utility Partners

Utility 2030 Collaborative Announce Strategic Partnership with AAC Utility Partners September 27, 2021—For Immediate Distribution—Today Utility 2030 Collaborative (U2030) announced a strategic partnership with  AAC Utility Partners (AAC) to help utility companies advance towards their customer-centricity goals. AAC is an independent consulting firm that guides utilities through the transformation of the customer information system (CIS) …

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Focus Group Methodology

The Utility 2030 Collaborative Still Accepting CX Focus Group Participants

The Utility 2030 Collaborative is kicking off two of its four CX Incubator Focus Groups in June 2021, and two additional ones in July 2021. Strategies for Reducing Inbound Customer Calls to Zero by 2030 will be held on June 29th from 2:00-4:00 p.m. EST. It will be chaired by Katy Cook, Director of Customer Experience for Liberty Utilities, and co-chaired by Kristina McClenahan, Product Development Manager for Puget Sound Energy (PSE). The group’s goal is to articulate challenges and potential solutions for building a proactive omnichannel strategy, something that both utilities are working towards with success. The group will include utility professionals with significant call reduction goals, and solution providers deeply committed to helping them achieve these goals. Experts from Avertra, Oracle Utilities, and Questline are intensely committed to this effort.