OVERCOMING ADVERSITY FOR LEADERS Leadership is about dealing with change and helping others to deal with change in the most productive way possible. In 2020 tens of millions of hard-working people in all industries lost their jobs and tens of thousands of businesses closed. In the USA alone over a half a million people died …
Customer-centricity is all about putting the needs of the customer at the forefront of business decisions, communications, and solutions. And Because advancing customer-centricity goals—at rocket speed—is a relatively new challenge for regulated utilities, there is a lot to be learned from other industries including public health (PH). First, let me start with the definition of public health.
Let me introduce you to our reimagined, redesigned, and renamed monthly publication. But first, I should introduce myself: I am Vanessa Edmonds, the Utility 2030 Collaborative’s Executive Director. And at beginning with our December 2020 monthly publication, we will give you more rich and actionable insights—from a diverse group of thought-leaders—to help you build a …
We’ve all heard the story of the woodcutter who—while clunkily trying to chop down a tree—was approached by a young man who asked, “What are you doing?”
The woodcutter replied with a “duh” version of, “I’m cutting down this tree.”
“You look exhausted,” responded the young man. “Take a break. Sharpen your axe.”
When we think about becoming a customer- and prospect-centric organization, what do we see at the end of the ‘customer-first’ rainbow? The marketing team ignites action and delivers quantifiable results. The sales team gets bigger commissions, because they are empowered to sell company and product value instead of price.