Ticket Prices
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General Admission: $99
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U2030 Members: $49
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Paymentus Clients: (Complimentary - Contact Paymentus to Get a Promo Code)
Ready to Soar with Us? Join the IN-FLIGHT journey as a sponsor and connect directly with utility decision-makers across the U.S. Let’s collaborate to put your brand in front of the right people, in the right way—co-creating value and visibility throughout the experience.
Contact us at info@utility2030.org to explore available sponsorship packages, speaking opportunities, and brand activations.
Sponsorships
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Affordability in Action - Strategies to reduce cost-to-serve while supporting low-income and vulnerable customers.
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Operational Cost Reduction - Proven tactics to optimize billing, print, and payment systems without sacrificing service.
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Customer Communication & Prioritization - How to align investments and expectations with data, clarity, and empathy.
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Customer-Centric Innovation - Explore emerging CX trends that balance operational goals with what today’s customers actually want.
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Evolving Preferences - Understand and adapt to changing consumer behavior, expectations, and digital habits.
What You'll Learn
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Utility Executives & Department Heads - Focused on strategy, transformation, and CX.
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Financial Leaders & Strategists - Driving affordability, budget alignment, and ratepayer equity.
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CX, Billing, & Payments Teams - Seeking improved customer engagement and operational efficiency.
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Solution Providers - Offering services in billing, CIS, payment platforms, and customer engagement.
Who Should Attend From Your Flock
Agenda
Day 1 - Opening Reception (Optional)
5:00 PM – 7:00 PM |Birds of a Feather Welcome Reception (optional)
Let’s get this gaggle going with purpose and community connection. Get to know your peers and network while enjoying cocktails and heavy appetizers, while assembling care packages for local social service agencies and the children they serve. Each overnight care package includes personal hygiene items, cozy comforts like blankets and stuffed ducks, and handwritten notes, offering warmth and dignity to the ducklings who need it most.
Day 2 - Workshop
8:00–9:00 AM | Registration & Gourmet Breakfast & Coffee Bar
9:00–9:15AM | Welcome, Introductions & Safety Moment
Kick off with gratitude, intention, and inspiration.
9:15–9:45 AM | Icebreaker Activity | Soar or Snore
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Prompt: Share one idea you're excited to explore (Soar) and one you'd love to leave behind (Snore).
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Outcome: Sets the tone for uplifting, forward-focused conversations.
9:45 – 10:00 AM | Break
Get a overview of U2030 and Paymentus.
10:00–11:00 AM | Panel: Navigating the Affordability Crisis for Your Customers
Learn from utility leaders addressing affordability amidst surging demands for innovation and transformation and growing equity concerns.
11:00 AM–12:00 PM | Trends Session: What’s Next in Billing, Payments & Engagement | Gallery Walk
Participants will respond to real-time poll questions about their current tools, challenges, and aspirations. Then, they will rotate through poster-style “innovation stations” to explore the future of:
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Equitable Solutions including the cash customer
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Digital Billing & the rising cost of adoption
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Print-to-Payment Optimization
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AI & Automation
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Customer Self-Service Channels
12:00–1:00 PM | Guided and Open Space Lunch Discussions with Exquisite Cuisine
After grabbing your lunch, find a table with a tent card displaying a discussion topic that resonates with you. Join a meaningful conversation by choosing a topic that sparks your interest. Follow the “two-foot rule”: if you're not learning or contributing, feel free to move to another table. Want to explore a different topic? Look for a blank sign, write your own, and start the conversation.
Open Space Discussion Topics:
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Making Affordability Real: What’s Working?
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Building the Business Case for Customer-Centric Investments
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Aligning CX and Operational Efficiency
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Modernizing Legacy Systems Without Breaking the Budget
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DIY Topics: Start your own with a blank sign
1:00–1:45 PM | Session: Cost Savings & Investments | Budget Reboot Simulation
Participants will break into small teams in this hands-on simulation and tackle a fictional utility budget scenario. The challenge: identify cost-cutting opportunities while still investing in one high-impact innovation. Each team will weigh trade-offs, prioritize spending, and then present a brief 2-minute summary of their strategy and the rationale behind their decisions.
This interactive exercise sparks creativity, critical thinking, and real-world collaboration—mirroring the daily tough choices utility leaders face.
1:45–2:45 PM | Budget Reboot Idea Sharing & Sharing Bold Ideas
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Structured facilitation
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Share bold ideas, ask burning questions, and offer practical tips
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Whiteboards & notepads available to capture “aha” moments
2:45–3:00 PM | Closing & Postcard Commitments
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Participants fill out a “commitment postcard” to themselves—one idea they’ll take back and apply.
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Postcards will be mailed to attendees 30 days later for built-in accountability.
Take Flight with U2030 & Paymentus – Fly Higher & Farther, Together
Today’s utility leaders face a high-stakes balancing act—rising costs, increasing customer expectations, and the urgent need to modernize—all while keeping services affordable and accessible.
Let’s take a day away from the office to get our ducks in a row. Together, we’ll explore how to reduce your cost-to-serve, boost affordability, and better serve your customers.
U2030 INFLIGHT 2025 is a six-city “flight path” event series designed for utility professionals focused on billing and payment innovations, affordability, and customer experience.
Through a highly interactive Learning Experience Design (LXD) workshop, you’ll dive into practical strategies for:
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Lowering your cost-to-serve
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Tackling affordability challenges
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Modernizing customer communications
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Streamlining the print-to-payment ecosystem
Join this collaborative journey as a flock. Together, we’ll turn one of the utility industry’s greatest challenges into a bold opportunity for innovation, equity, and lasting impact.
