Caitlyn Gibbons

Top 4 Innovation Methodologies

When working in a business that requires you to create change constantly and systematically, it can be difficult to decide on the right innovation methodology. Making big changes can be messy. Using an innovation methodology is important, because it serves as a guide; it is a necessary tool to provide structure when finding new efficiencies and improvements. When considering methodologies, utilities have several options, including:
• Six Sigma
• Agile Design Thinking
• Global Innovation Management Methodology

SMUD

SMUD’s Heatmap: Providing the Intel to Make Clean Energy Accessible for Low Income Customers

SMUD’s Heatmap: Providing the Intel to Make Clean Energy Accessible for Low Income Customers If we genuinely want to reach the clean energy future, clean energy opportunities must become affordable and accessible for all utility customers, including those in low-income communities Nature and Magnitude of the Divide  Making the switch to clean energy isn’t likely …

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Accelerating Clean Energy Future Timeline in Biden Era, Part 2

The inauguration of the president of the United States, Joe Biden, on January 20, 2021 marked the commencement of his four-year term as the president of the United States. He and his administration immediately got to work addressing the country’s biggest challenges. One of his leading agenda items is delivering a clean energy future through his Build Back Better plan by 2035. The days of producing energy that creates greenhouse emissions must end.

Accelerating Clean Energy Future Timelines in Biden Era, Part 1

The past election was a close race between president, Donald Trump and his contender, Joe Biden. Red vs. Blue, Us vs. Them. But in the end, Biden won the election. With the change in president, there is a natural resistance to new thinking. However, that resistance shouldn’t carry over to advancing our clean energy goals at the federal level. Regardless of political party, clean energy is our future.

What Utilities Can Learn from Public Health About Customer-Centricity

Customer-centricity is all about putting the needs of the customer at the forefront of business decisions, communications, and solutions. And Because advancing customer-centricity goals—at rocket speed—is a relatively new challenge for regulated utilities, there is a lot to be learned from other industries including public health (PH). First, let me start with the definition of public health.