Who We Are

We are a community of business professionals developing frameworks, standards, and solutions to help utility professionals build the customer-centric utility of the future.

Our members advance their personal, professional, and company goals through opportunities to influence the collaborative’s focus areas, and deliverables.

Who We Represent

Our membership body includes representatives from electricity, gas, water, and wastewater investor-owned utilities, municipalities, cooperatives, and the vendors who support them.

Because of their value helping us with our transformation goals, the collaborative includes educators and researchers. Additionally, students interested in learning more about the utility industry can join for free. 

Participate at Your Own Pace

Our Differentiators


Knowledge is power, so we assemble experts for meetings, mastermind panels, published content, and Annual Summit.


Who you know is as important as what you know, so invite the right people to our community and offer effective ways to connect.


Transformation initiatives fall short without the right people leading them, so we offer a robust leadership development learning path. 

Leadership Development Learning Path

Ask the Leadership Coach 

Weekly questions answered by Leadership Development Coaches. 

Learn from the Woodcutter Take Time to Sharpen the Axe

You are critical to building the #customercentric utility of the future.

To help you avoid being “transformed” out of a job, we are offering the leadership development learning path, “Developing the Customer-Centric Utility Leader of the Future” that will include sessions and content to help you:
-Provide direction
-Create structure
-Build trust
-Inspire hope


Get Started

You’re first question is likely, “How much time is this going to require?” We’re offering a 1/720 engagement opportunity. One hour out of the typical 720 hours you have each month is all you need to get started.

Visit our  calendar page and register for any or all of our open upcoming 60-minute leadership development sessions. Can’t make it? Register anyway and we’ll send you the recording.

Become a member of the collaborative and receive access to additional member-only leadership development opportunities including a pass to our  annual summit that will include leadership development workshop.

Utility 2030 Leadership Roles

board of directors

Team of Utility 2030 Founders and company executives representing electric, gas, water & wastewater, utilities.

advisory committee

Emerging or growing utility leaders and platinum member, vendor executives.

Meet Our Executive Board

Vanessa Edmonds

Co-founder, Executive Director & Board Chair

Jody Allison

VP Transformation

Algonquin Power &Utilities

Nicole Howard

Chief Customer Officer


Frankie McDermott

Chief Energy Delivery Officer & Executive Sponsor of U2030 Leadership Development 


Cecil McMaster

Business Information Officer

NYC Environmental Protection

Sean Vanslyke


SEMO Electric Cooperative 

Jack Doueck


Utility 2030 Collaborative

Larry Leiken


Utility 2030 Collaborative

Meet Our Advisory Committee

Christina Corcoran

Advisory Committee Chair & COO
Appos Advisors 

Brandy Bolden

Director Revenue Services & Operations


Bashir Bseirani



Theresa Burch

Customer Solutions, Billing & Payments

Puget Sound Energy

Tracy Carlson

Director, Community Energy Services 


Katy Cook

Director Transformation Customer Operations & Strategy 

Liberty Utilities

Audra Dzraga

VP Operations 

Energy Central 

Kay Fuhrman

Executive Search Partner & Leadership Advisor

Heidrick & Struggles

Josh Gould

Director of Innovations

Duquesne Light

David Holmes

Director of Transformation Operations Strategy

Liberty Utilities

Chris Moyer

Senior Research Director


Dave Reim



James Riley


Appos Advisors

EJ Schuck

Director of Revenue Mgmt

Duquesne Light

Mark Wilkinson

Senior Vice President 


We offer no-cost memberships to educators, researchers & students

Executive Insights Blog

What customer care about
It would be impossible to count the ways that 2020 defied expectations. However, one lesson learned during this unprecedented year should not come as a surprise: customer engagement was more important than ever. Questline deploys millions of content marketing messages each year on behalf of energy utilities. This gives us unique insight into the topics that customers care about. Let's look back at the popular content from this most unexpected year, to see what was on utility customers' minds in 2020.
Utility2030 Collaborative
In December of 2019, to write the article, “Partnerships and Connected Technology Vital to Smart City Buildouts”, I had the pleasure of interviewing Debra Lam, Managing Director of Smart Cities and Inclusive Innovation at Georgia Institute of Technology (Georgia Tech). We discussed its Georgia Smart Program (AKA: Georgia Smart) that was unveiled in 2018 with support from Georgia Power, a subsidiary of Southern Company.