“If you want to be great and successful, choose people who are great and successful and walk side by side with them.”

- Ralph Waldo Emerson

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Who We Are

We are a community of business professionals building a blueprint for the digital customer-centric utility of the future. This includes by defining and creating content, frameworks, standards, and the people who will lead us forward. 

Our members advance their personal, professional, and company goals through opportunities to influence the collaborative’s goals and building blocks. 

Focus and Goals

Who We Represent

Our membership body includes representatives from electricity, gas, water, and wastewater investor-owned utilities, municipalities, cooperatives, and the vendors who support them.

Because of their value helping us with our transformation goals, the collaborative also welcome educators and researchers. Additionally, students interested in learning more about the utility industry can join for free.

MEET OUR MEMBERS

Utility Engagement Opportunities

Get Started

You’re first question is likely, “How much time is this going to require?” We’re offering a 1/720 engagement opportunity. One hour out of the typical 720 hours you have each month is all you need to get started.

Add Sessions to Your Calendar

Visit our  calendar page and register for any or all of our open sessions. Can’t make it? Register anyway and we’ll send you the recording. Don’t miss the On-Demand page!

Go Deeper

Become a member of the collaborative and receive access to additional member-only leadership development opportunities including invitations to our incubator working groups focused on CX, Products & Services, Workforce Development, and Infrastructure Modernizations. 

How Mature is Your CX?

Benchmark Your CX Against Peer Utilities

Fill out a brief contact form to receive a private link to a short survey and we will send you survey results at no charge

get started now

Email Us to Inquire About Vendor Memberships

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Utility 2030 Leadership Roles

board of directors

Team of Utility 2030 Founders and company executives representing electric, gas, water & wastewater, utilities.

advisory committee

Emerging or growing utility leaders and platinum member, vendor executives.

Nominate or Inquire

Meet Our Executive Board

Vanessa Edmonds
Vanessa Edmonds

Co-founder, Executive Director & Board Chair
Jody Allison

VP Transformation

Algonquin Power &Utilities

Nicole Howard

Chief Customer Officer

SMUD

Frankie McDermott

Chief Energy Delivery Officer & Executive Sponsor of U2030 Leadership Development 

SMUD
Cecil McMaster

Business Information Officer

NYC Environmental Protection

Sean Vanslyke

CEO

SEMO Electric Cooperative 
Jack Doueck

Co-Founder

Utility 2030 Collaborative
Larry Leiken

Co-Founder

Utility 2030 Collaborative

Meet Our Advisory Committee
Christina Corcoran

Advisory Committee Chair & COO
Appos Advisors 
Brandy Bolden

Director Revenue Services & Operations

SMUD 

Bashir Bseirani
Bashir Bseirani

CEO

Avertra 
Theresa Burch

Customer Solutions, Billing & Payments

Puget Sound Energy
Tracy Carlson

Director, Community Energy Services 

SMUD
Katy Cook

Director Transformation Customer Operations & Strategy 

Liberty Utilities
Audra Dzraga

VP Operations 

Energy Central 

Kay Furhman
Kay Fuhrman

Executive Search Partner & Leadership Advisor

Heidrick & Struggles
Josh Gould

Director of Innovations

Duquesne Light
David Holmes

Director of Transformation Operations Strategy

Liberty Utilities
Chris Moyer

Senior Research Director

Zpryme

Dave Reim
Dave Reim

President

Questline
James Riley

Partner

Appos Advisors

Dr. Randy Ross
Dr. Randy Ross

Leadership Advisor/Author 

Remarkable!
EJ Schuck

Director of Revenue Mgmt

Duquesne Light

Mark Wilkinson
Mark Wilkinson

Senior Vice President 

IBEX

We offer no-cost memberships to educators, researchers & students

learn more
Developing Leaders

Ask the Leadership Development Coach

This week’s question is, “As leaders, how do we embrace hope in the next generation?” As leaders, we have to show the next generation how to connect their personal passions to corporate objectives, leveraging their strengths and demonstrate passion to help solve problems.  



Advanced Connections Articles

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Products & Services

Communicating with Consumers About Green Initiatives in 2021

by Dave Reim
on Jan 15
How utilities speak to customers about the impact of renewable energy will determine whether this change is viewed positively or negatively. Going green undoubtedly comes at a cost. Projections for infrastructure updates could add anywhere from $20 to $58 to monthly bills for residential and business customers. Effectively communicating rate increases to customers will be essential to get right.
Read more
Ransomware in Utilities
Infrastructure

Protecting Customer Data from Growing Ransomware Threats

by Mechele Herres
on Jan 12
By definition, ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid (Oxford Languages). Many businesses, including utility companies, have been victimized by ransomware. In fact, 2020 saw the largest increase in global ransomware attacks to date. Specifically, Purplesec.us published the estimated cost of ransomware attacks at:
Read more
Customer CentricityCustomer EngagementCustomer Experience

Interview: The Relationship Between Customer-centricity & Customer Experience (CX)

by Christina Corcoran
on Jan 11
Blake Morgan, a writer for Forbes, says customer-centricity is one of the biggest, competitive advantages a company can have. “Instead of competing on price, more than two-thirds of companies now compete mostly on the base of customer experience,” she wrote in the article, “The 10 Most Customer-Obsessed Companies Of 2019.”
Read more

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