Building The Industry's First Collective Brain.

Through an Innovative Hybrid of Crowdsourcing & Co-Creation

Who We Are

We are a “by utilities, for utilities” community of professionals building a blueprint for the customer-centric utility of the future. With utility executive oversight, this includes creating four online playbooks chalked full of resources—developed through a hybrid of crowdsourcing and co-creation models—to help regulated utility companies reach their transformation goals. Since one size doesn’t fit all, our blueprint enables members to compare different solutions and find the best fit for their organizations. 

Our playbook topics, selected by our utility executive Board of Directors, include CX, Products & Services, Workforce Development, and Infrastructure Modernization as they relate to customer-centricity.

Who We Represent

Our membership body includes professionals from electricity, gas, water, and wastewater investor-owned utilities, municipalities, cooperatives. Members also include vendors and industry partners who are best positioned to help utilities reach their customer-centricity goals. 

Utility Member Benefits
  • Leadership roles (board, advisory committee, focus groups, and speaking roles)
  • Ability to influence direction of research and receive final results
  • Ability to commission resources for online blueprint 
  • Access to all resources within online blueprint
  • Career coaching and support to avoid getting “transformed out of a job”


Become a Member – It’s Easy

Utility Memberships 

Become a member, at no cost through the end of 2021, by completing a short form. You can cancel at any time. 

Vendor Memberships

Request a prospectus to explore Platinum, Gold, or Silver membership packages. 

Hear About How We're Leveraging Crowdsourcing & Co-creation to Transform CX

Utility Leadership


Utility company executives known for transformation leadership.


Emerging or growing utility leaders and platinum vendor members.

Featured Opportunites

PowerSession: Research & Analysis to Help Your Kill Your CX “Darlings”

Meetings: CX Incubator Focus Group Opportunities for Professionals

PowerSession: Utilities' Role Delivering the Clean Energy for America Plan

Advanced Connections Monthly Publication

How Can We Help You?